Support, advice and services for carers
We offer a range of services and information to help support you in your caring role and improve your wellbeing.
You don't need a formal assessment to access support. Simply register with us to get started. Register with us to access information, emotional support, practical help and opportunities to take a break from caring.
Know someone with caring responsibilities? Help them access free support.
Refer an adult carerRefer a young carer
All support is free.
How we can help
Caring for someone can feel overwhelming at times. We're here to help with:
✓ Understanding your rights and support options
✓ Practical advice and information
✓ Emotional support and wellbeing opportunities
✓ Connecting with local services
✓ Taking breaks from caring
✓ Planning ahead for the future
Our support services
Access Support
Most carers begin their journey through CarersLine, an assessment or registration for support.
Contact CarersLine
CarersLine is a confidential phone and email information and support service for carers in Bristol and South Gloucestershire for you to ask questions or talk about any concerns about your caring role.
0117 965 2200
Mon to Fri: 10 am – 1 pm
Mon to Thurs: 2 pm – 4 pm
(Closed on Bank Holidays)
[email protected]
Carers assessments
Help with getting and completing a Carer’s Assessment. Carer’s Assessments look at how caring affects your life, and whether support is needed to manage your caring role and wellbeing.
Carers Emergency Card
If you have an accident or are taken seriously ill, carrying this card will ensure the person you care for will be kept safe.
Advice and Personalised Support
One-to-one support
Tailored one-to-one support based on your individual needs, helping you maintain your caring role and wellbeing.
Support for carers in GP practices
A dedicated team working with GP practices to help identify and support carers.
Support for carers in hospitals
We provide help, support and advice to carers from admission to discharge both as a carer and if you are a patient.
Wellbeing and Breaks
Support groups
A safe, confidential space to meet with other carers face-to-face and online – to share information and provide support to each other.
Carers Break Service (South Gloucestershire)
In South Gloucestershire, a regular volunteer sitter keeps the looked-after person company so that you can take a break.
Befriending and connection service
We match carers with trained volunteers who provide conversation, companionship and emotional support, helping you to cope with any sense of loneliness and isolation that you may feel as a result of your caring role.
Counselling
Counselling Service Closing to New Referrals
From 12 noon on Monday 14 September 2026, we will no longer accept new referrals to our counselling service. The service is funded until 31 December 2026, and existing referrals are unaffected. We are exploring future funding opportunities and will provide updates when available.
Walk and Talk
Our friendly support worker leads group walks offering a listening ear and providing support to help you in your caring role.
Carers Breaks Directory
Need a break?
Explore our Carers Breaks Directory—full of ideas, opportunities and support to help you take time for yourself.
Specialist Support
Parent Carers
If you're a parent caring for a child with additional needs in Bristol, our dedicated service is here to support you. We understand the pressures you face and offer practical help, emotional support, and guidance tailored to your family's situation.
Young Carers
Are you a young carer, a family member, or a professional supporting one? We offer a wide range of services for young carers aged under 18 —from one-to-one support and group activities to fun outings and practical advice. Whether you're looking for help, connection, or guidance, we’re here to support you.
Have Your Voice Heard
Help shape support for carers by sharing your experiences and insights.
Looking for information and advice?
Explore guidance on benefits, legal rights, wellbeing, work, emergency planning and more.
