Neil’s Story: From Carer to Volunteer Befriender
When I was caring for my late mother, life was incredibly busy. I was juggling work, household chores, gardening, my hobbies, and trying to maintain a social life. It was a lot to manage, and I didn’t know any other carers at the time. That’s what led me to reach out to Carers Support – I just needed someone to talk to about the situation.
“It was a juggling act – I thought it would be useful to chat to someone about it.”
By the time I started receiving calls from the Befriending Service, Mum had sadly passed away. But the support from the telephone calls still made a difference. It helped me process my grief and reflect on my time as a carer. It felt like the start of a new chapter.
Carers Support had always been so helpful whenever I rang or attended an event, and I wanted to give something back. When I was able to reduce my working hours, I finally had the time. Volunteering as a Befriender was a great fit – especially during Covid, when I could do it from home and complete the training over Zoom. It meant I could volunteer without travel or full-day commitments, and I hoped I could help others in their caring roles.
“It’s a way of volunteering that fits around your life – and it really works.”
Being a volunteer Befriender has been a truly rewarding experience. The conversations I have each week are meaningful – how often do we get to talk one-on-one with someone for 45 minutes or more? These calls offer carers a relaxed and safe space to open up about their daily routines, challenges, joys, and emotions. Building that trust over six weeks or more allows people to really share how they’re coping – and explore different ways of managing.
“It’s surprising how life changes over the course of the calls – and how much difference a simple chat can make.”
Some carers have told me:
- “I was trying to cope on my own… it’s been good to talk about myself with your calls.”
- “I feel supported – that’s a big change.”
- “I’m much happier and more confident.”
- “The calls have made a real difference – I can evaluate things better.”
Hearing things like that is incredibly heartening. It reminds me how valuable it is to simply listen and be there. Problems can feel overwhelming, but breaking them down – and talking them through – can really help.
“Having someone to listen, talk to and share with is a bonus – wherever we are in life.”
Volunteering with Carers Support has shown me just how strong and dedicated carers are. It’s been a privilege to support them, and I’m proud to be part of a service that truly makes a difference.
