Important: South Gloucestershire Carers Emergency Card phone number update
4th August 2025
If you have a purple S. Glos Carers Emergency Card, please be aware that the phone number to call in an emergency or to update details is changing from 0845 266 8622. Please update your card & information to: 0300 333 6511 option 4 as this is now the phone number to call.
The 0845 number is charged at a higher rate and cannot be connected by all mobile networks, so it will be phased out.
In addition, S. Glos Council have plans to redevelop the Carers Emergency Card scheme, if you would like to be involved, please complete the S. Glos Council survey.
Take part today: Complete the survey online
How to Apply for a Bristol or S. Glos Carers Emergency Card
Or:
If the person you care for’s Council Tax is paid to Bristol City Council, call Care Direct at Bristol City Council: 0117 922 2700
If the person you care for’s Council Tax is paid to S. Glos Council, call CarersLine at Carers Support: 0117 965 2200
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